Who do I contact for Technical Support on LM9300 field issues?
TECHNICAL SUPPORT
LM9300 Mortise lock case, lever, trim, armor or strike questions: Schlage Technical Support (877) 671- 7011 option #2, option #1 OR email questions to [email protected]
LM9300 rod set or SteelCraft door questions: (877) 671- 7011 option #2, option #5 OR email questions to [email protected]
ROD SET FIELD REPLACEMENT
Customer contacts SteelCraft Customer Support- (877) 671- 7011 option # 1, option # 5 (once confirmation has been made that Rod set needs replaced by SteelCraft Technical Support, or Allegion Field Technician)
Customer must provide original order number
SteelCraft Customer Support will then process replacement order and ship directly to customer for in-field replacement
By following factory installation instructions for rod replacement (LM9300 lock and SteelCraft door) will continue to meet compliance standard
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