Who do I contact for Technical Support on LM9300 field issues?

TECHNICAL SUPPORT

  • LM9300 Mortise lock case, lever, trim, armor or strike questions: Schlage Technical Support (877) 671- 7011 option #2, option #1 OR email questions to [email protected]  
  • LM9300 rod set or SteelCraft door questions: (877) 671- 7011 option #2, option #5 OR email questions to [email protected] 

ROD SET FIELD REPLACEMENT

  • Customer contacts SteelCraft Customer Support- (877) 671- 7011 option # 1, option # 5 (once confirmation has been made that Rod set needs replaced by SteelCraft Technical Support, or Allegion Field Technician)
  • Customer must provide original order number
  • SteelCraft Customer Support will then process replacement order and ship directly to customer for in-field replacement
  • By following factory installation instructions for rod replacement (LM9300 lock and SteelCraft door) will continue to meet compliance standard 

 


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