If you are missing a part, or are looking for spare parts, please contact us at 888-805-9837 or email [email protected] for assistance. Most of our parts are replaceable, and we will gladly ship them to you under warranty. If you require a part that is not replaceable, we will ship you out an entirely new lock, depending on the issue. If the latch is broken for a J Series lock please call in so we can replace the whole lock as we have made some changes to that lock which include the latch and a new lock replacement can guarantee the lock will work correctly.
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