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What troubleshooting can I try if the app keeps saying "Keypad tamper detected"?

This alarm may be the result of a few different things. 
  1.  Check the wires running through the door to ensure they are not loose or have gotten dislodged.
  2. Attempt a Soft Reset.(Soft reset the device by removing the battery pack then reinserting it. Once inserted lock and unlock using the interior thumb turn and listen for a beep from the lock.)
  3.  Attempt a Factory Reset. 

If you have trouble, please contact us at 888-805-9837 or email [email protected] for further assistance.


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