First thing we will want to do is make sure that the MAC address you are using matches the number on the box and sticker on the reader. If they are both the same and match the MAC being used to commission, the next step is to connect the reader to the network and locate the digital MAC address showing on the network. If the MAC address is STILL the same, we will need to RMA the reader and get a new one out that is not a duplicate MAC.
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