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What to Do If Your Keys Are Missing from the Schlage packaging

Discovering that your new Schlage lock is missing its keys can be frustrating. Here's what you should do if you find yourself in this situation.

Steps to Resolve Missing Keys:

Attempt to Exchange at the Retailer:

If your Schlage packaging is missing keys, the first step is to return to the retailer where you made the purchase and request an exchange.


Submit a Support Ticket:

If exchanging the lock isn't possible, click on "Submit a Ticket" located at the top right corner of the Schlage support page to get assistance directly from the manufacturer.

Important Note:

If you purchased a BE375 or FE575 model, please be aware that these are keyless locks, and therefore, do not include physical keys.


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