What should I do if the CT5000 USB cable gets disconnected during a firmware update?
If the SUS has not timed out (only a few seconds), simply reconnect the USB cable. Firmware update should resume on its own.
If the SUS has timed out (after a few seconds), do the following:
Reconnect the USB cable;
When communication has been re-established, Select "Device Options" at the bottom of the Schlage Utility Software application MAIN screen;
Tap "Firmware Update" (this should be the only menu choice available);
Select the appropriate firmware package and then the CT5000 firmware file from the list;
Tap "OK" at the bottom of the screen;
If the resulting dialog box shows the CT5000 firmware will be uploaded, tap "Yes" to start the firmware update process;
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