What is Schlage's warranty history?

Schlage's warranty history is as follows:

• No warranty previous to 1991​
• 1992 to 1996 began 10 year mechanical only warranty​
• 1996 Began lifetime warranty for mechanical​
• 1998 began lifetime warranty for mechanical and Bright Brass Finish​
• 2006 began lifetime warranty for mechanical and all finishes

To view Schlage's current warranty information please click here. 

To process a warranty claim, please send the following:

1. Pictures of the front and back of defective lock. Please also include programming sticker if it is an electronic lock. See where to find programming sticker here.
2. Mailing address: Must be a physical address and NOT P.O. box.
3. Telephone number.
4. Brief description of the issue, including approximate age of the lock.
5. Send to [email protected] (US) or [email protected] (Canada)
    

If you have immediate questions or need additional information, please contact Schlage Customer Service at:

United States:

• [email protected]
• 888-805-9837
• Hours of operation:
• Monday-Friday: 8:00am ET to 7:00pm ET
• Saturday: 9:00am ET to 4:30pm ET

Canada:

• [email protected]
• 800-900-4734
   
• Hours of operation:
   
• Monday-Friday: 8am to 5:30pm ET