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What if my latch doesn't extend completely?

You may have installed the baseplate backwards.

If necessary, remove the lock from the door. Then remove the latch screws and latch from the door. Check that the backplate and faceplate are installed properly. When reinstalling, make sure not to press on the latch while tightening the screws.
 
See this article for correct backplate and faceplate installation instructions.

For additional help, please call Schlage Customer Service at 888-805-9837.

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