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What can cause a Pure Mobile Credential to show “INACTIVE” when the app is launched instead of “READY”.

Resolution:

1. Bluetooth is disabled on the mobile device.

- Ensure that Bluetooth is not disabled on the mobile device.

2. Bluetooth is disabled for the “Pure Mobile” app

- Ensure that Bluetooth is not disabled for the application itself within the mobile device’s settings.

If either above the above need to be changed to “Enabled”, you will need to close and re-open the app for it to change from “INACTIVE” to “READY”

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