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What can be done to clear my NDE lock when it shows NULL in certain properties fields?

If the NDE is not correctly reading Factory Firmware or Software versions, you may see NULL in some fields.

To clear the NULL value displays, the NDE will need to refresh and re-read the configuration values.

 

1-      Connect to the NDE lock with the Mobile Application.

2-      Turn OFF the NDE Beeper option in Lock Configuration and SAVE.

3-      Turn back ON the NDE Beeper option in Lock Configuration and SAVE.

4-      Disconnect the Mobile Application.

5-      Re-Connect the Mobile Application.

6-      Now when checking configuration values they should be valid.


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