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VIDEO: Pressing the Schlage button unlocks the door

If the door unlocks by pressing the Schlage button, the lock will need to be re-installed properly.  The following includes the steps to resolve this issue, with a video:

  1. Remove the two screws on the back plate.
  2. Disconnect the battery
  3. Remove the two screws on the inside of the lock so it can be fully removed.
  4. Once the lock has been fully removed from the door, take the backplate in hand.
  5. Right above the orange plastic piece there is a small black egg shaped cam.
  6. Turn the black egg shaped cam to the side and then turn it back down so that the arrow is pointing down.
  7. If this is done correctly, the deadbolt will stay in the unlocked position.  The deadbolt will not retract when the cam is turned because it should be completely disconnected.
  8. Once the cam position is corrected, reinstall the lock in the unlocked position.

This also allow the light to come on when the Schlage button is pressed in the locked position.

If this did not solve the problem or you would like additional assistance, please contact us by submitting a request, using the live chat function, or calling us at 888-805-9837.  We'll be happy to help resolve this and answer any questions you may have.


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