If you see a grey triangle icon along with the word "Unreachable" under the name of your lock in the Schlage Home App, it typically indicates that your Schlage Encode Series lock (BE489, BE499, and FE789) has lost its connection to the Schlage cloud. This means the app cannot communicate with the lock remotely, which may prevent you from using features such as remote locking/unlocking, access code management, and receiving notifications.
Connect your mobile device to the same Wi-Fi network your lock is paired to.
Note: if your Wi-Fi network is not present in the list of available networks, your router may be off or offline
If your lock is connected to Wi-Fi and has a good Wi-Fi signal, and the lock is still displaying "Unreachable", the issue could be within the lock.
Perform a Soft Reset:
If a soft reset does not resolve the "Unreachable" error:
By following these steps, you should be able to resolve the unreachable error. If the problem continues, submit a support ticket.
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