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Troubleshooting Schlage Arrive Lock Delay: Fix 30-40 Second Latency Issues

Are you experiencing a 30-40 second delay before your Schlage Arrive lock, unlocks, or responds to app commands? This issue is often caused by cloud connectivity failures or potential firmware bugs. Follow this step-by-step troubleshooting guide to resolve the problem and get your smart lock working seamlessly.

Common Causes of Schlage Arrive Lock Latency

  • Cloud Connectivity Issues: The lock may lose connection to the cloud, forcing the app into Bluetooth Low Energy (BLE) mode.

  • Wi-Fi Connection Problems: Poor signal strength, offline routers, or slow internet speeds can disrupt communication between the lock and the app.

  • Firmware Bugs: Software issues within the lock may cause delays in response time.

How to Fix Schlage Arrive Lock Delays

Start by performing a soft reset on your Schlage Arrive lock. 

Perform a Soft Reset:

  • This simple action can resolve minor connectivity issues and will fix any potential Firmware bugs.
  1. Retract the Bolt.
  2. Remove the Battery Cover.
  3. Remove the Battery Tray.
  4. Keep the battery tray removed for 10 seconds.
  5. Reinsert the battery tray back into the compartment, ensuring it is securely seated and connected.
  6. Extend the bolt to the "locked" position.
  7. Retract it back to the "unlocked" position.
  8. If your lock is paired to the Schlage Home app or any other 3rd party app logout from the app and then log back in; the lock's data is stored in the cloud and will not be lost.

Restore Cloud Connection

If the soft reset didn't resolve your latency issue the next step is to restore the lock's connection to the cloud. 

  1. Open the Schlage Home app on your mobile device.

  2. Navigate to your lock and press the three dots next to its name.

  3. Select "Lock Settings" from the menu.

  4. Tap on "Wi-Fi Settings".

  5. Press "Select Different Network".

  6. Select your Wi-Fi from the list of networks

  7. Enter your Wi-Fi password

  8. Press "Connect Wi-Fi"

If Your Wi-Fi Network Does not Appear:

If your Wi-Fi network isn't showing in the list of available networks, please click here for more information.

 

If Restoring the Cloud Connection Does Not Resolve Latency Issues:

1. Check Wi-Fi Signal Strength

2. Contact Customer Support

  • If your lock’s Wi-Fi signal is strong and latency issues persist, click here to submit a ticket to Schlage customer service for further assistance.

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