Please follow the steps below to troubleshoot and resolve lock installation issues.
1. Assemble the lock off the door.This will ensure that there are no issues with the lock's screw alignment or screw threading, along with ensuring that the correct installation steps are being followed.
2. Check the door prep. Ensure the door is using the correct door prep. For handle-sets see: (https://www.schlage.com/en/home/faq.html?id=128801) For deadbolts see: (https://www.schlage.com/en/home/faq.html?id=128815)
If you experience any issues, please contact us at 888-805-9837 or email [email protected] for further assistance.
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