Please follow the troubleshooting steps below to resolve possible door prep issues:
1. Check the door prep alignment. Ensure the hole on the door aligns with the hole on the door frame. It may be possible to adjust the alignment of the door or redo the hole on the door frame.
2. Back fill and re-drill holes. It may be possible to backfill the holes of the door with new wood and wood glue before re-drilling the holes to correct the alignment.
3. Use a door sleeve. Install a door sleeve over the old door prep and remove any material preventing installation with the door sleeves holes.
If you continue to experience any issues, please contact us at 888-805-9837 or email [email protected] for further assistance.
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