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Touchscreen does not light up

If the touchscreen keypad on your BE479 Schlage Sense Smart Deadbolt does not light up when you press buttons or if the red lights on the interior assembly do not flash when you connect the batteries, follow the steps below.

First, verify that the batteries are fresh and  installed in the battery holder in the correct orientation.

If this does not correct the issue, please reset the lock to its factory defaults:

  • Remove black battery cover (slide cover up).
  • Remove battery connector.
  • Press and hold the Schlage button on the keypad.
  • While holding the Schlage button, reattach the battery connector.
  • If successful, the green check on the keypad will flash three times.
  • If the green check mark does not flash three times, please try the process again.  

At this point, you can continue with the setup process described in the user guide or the pairing process described in the Schlage Home app.


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