Support for Discontinued Products: Schlage BR400 Wi-Fi Adapter

Although the Schlage Sense Lock and BR400 Wi-Fi adapter have been discontinued, Schlage continues to offer support for existing users. If you are experiencing issues with your BR400 Wi-Fi adapter, please follow these troubleshooting steps:

Troubleshooting Steps

1. Uninstall and Reinstall the Schlage Home App

   • Uninstall the app from your smartphone.
   • Turn off your phone to clear temporary data.
   • Reinstall the Schlage Home App from your device's app store.

2. Configure Your Network

   • If you have a dual-band network, separate the 2.4 GHz and 5 GHz networks to ensure compatibility.
   • Disable the auto-join feature on the 5 GHz network to maintain a stable connection with the 2.4 GHz network.

3. Optimize Adapter Placement

   • Relocate the Wi-Fi adapter to an outlet near your router to improve signal strength and connectivity.

4. Reset the Wi-Fi Adapter

   • Press and hold the button on the adapter until all three indicator lights illuminate, resetting the adapter to default settings.

To Reconfigure the Wi-Fi Adapter:

1. Open the Schlage Home App and tap the menu button (top left corner).
2. Select "Wi-Fi Adapters."
3. Tap the "+" icon (top right corner) to add a new adapter.
4. Manually enter the programming code instead of scanning.
5. Press "Continue" in the app.
6. When prompted to select the BR400 Wi-Fi network:
   • Exit the Schlage app.
   • Open your phone's Wi-Fi settings and select BR400.
   • Return to the Schlage app and press "Continue."
7. Choose your home Wi-Fi network and enter the password.
8. If you see the error “phone and Wi-Fi adapter are on different networks”:
   • Exit the app.
   • Go to Wi-Fi settings and select the same network as the adapter.
   • Return to the Schlage app and press "Try Again."

Additional Support

If these steps do not resolve your issue, please click here to contact Support. This will help us gather more information and determine the best course of action to ensure your satisfaction.