Schlage RC-15, RCK-15, and RC-11 - Factory Default Reset (FDR process)

Resolution:

Schlage RC reader-controllers require to be reset to Factory Default for reasons including

• Getting ready to recommission into Engage after being deleted from a site.
• As part of troubleshooting.

There are two levels of reset: Network and Factory.  For full refresh of the device, a Factory reset is needed.  Please follow these instructions:

Reader controller reset button

• The reset button is located on the back of the Reader Controller. It can be used for two different types of resets.

The Reader Controller must be connected to the network before initiating reset.

Network reset
Press and hold the reset button until one green LED flash and one short beep, (approx. five secs.) then release. Successful network reset is indicated by one LED flash and one short beep. A network reset reestablishes the network connection using the current network settings. The certificate file and domain routing information is reestablished prior to reforming the connection to the host access control system.

Factory default reset
Press and hold the reset button until two green LED flashes and two beeps (approx. 10 secs.), then release. Successful factory default reset is indicated by a long steady green light and long beep. A Factory Default Reset (FDR) will return the Reader Controller settings to the original settings as shipped from the factory. Removes configurations, databases, and requires the lock to be re-captured. A FDR will not remove the device from your ENGAGE account.

*Note: As of May 2021, hold the button longer than 7 seconds for the first two beeps, but release before 14 seconds, otherwise the FDR process is cancelled.