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Schlage Home App Error: "Your lock is already connected to a Matter controller"

Have you encountered the following error in the Schlage Home app?

 "Your lock is already connected to a Matter  controller. Open the controller app to add device and enable pairing."

 

This error indicates your Schlage Sense Pro™ was previously paired in simultaneous mode and deleted from Apple Home. The lock cannot be re-added to Apple Home through the Schlage Home app.

 

Resolving the Error

If a lock is deleted from Apple home, the lock remains a part of the Apple Keychain until the lock is Factory Reset. 

Using Apple Keychain to add the lock back to Apple Home​

  1. Launch the Apple Home app.
  2. Press the "+" sign.​
  3. Press "Add Accessory".​
  4. Select “More options…”​
  5. Matter accessories that are still in the Apple keychain appear.​
  6. Select your lock.

  7.  Follow the in app prompts to add it back to Apple Home.​

     

If you are unable to re-add the lock back into Apple Home, Factory Reset. This will allow the lock to be re-added, click here for instructions on pairing the Sense Pro to Apple Home.


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