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Schlage Engage - Creating Master Credentials

  1. You must be an administrator on the account.
  2. Ensure "Master Credentials" setting is enabled in Advanced > Global settings.
  3. Enroll a new Credential so it is assigned to a user.
  4. Click on the credential within the user profile, and will be a  "Make this credential a Master Credential" selection.  Select this option and follow prompts.  An "M" will appear next to the credential.

Example:                  

            

Note: Once created and set as master, Update the credential if using No-Tour and MT20w Enrollment reader.  Otherwise, sync all locks in system using Engage Mobile App (or wait for overnight update if on WiFi) for the new Master credential to function.

WARNING: Each Engage site can have no more than 30 Master Credentials TOTAL for the life of the site. This includes both valid and deleted credentials. Exceeding this number may cause commissioning errors when adding new locks.


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