When this happens you will likely need to reset the lock (hold down the button on the back by the thumbturn until light is solid blue*) and then re-pair with your Wi-Fi. This typically resolves the issue and you can then program the lock as needed.
*Note: When holding down the button, you will see the light blink blue, red and then go off. Hold the button through this process until you get to the solid blue light.
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