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Schlage BE365 Lock – Knob Spins but Does Not Retract the Bolt

If your Schlage BE365 Keypad Lock is not unlocking after entering the correct code, and the green Schlage Button flashes to indicate success, but the knob spins freely without retracting the bolt, follow these steps to resolve the issue.

Check and Replace the Battery

Replace the battery with a new, name-brand alkaline 9-volt battery.
Avoid generic or rechargeable batteries, as they may not provide sufficient power for the lock to function correctly.
Tip: Ensure the battery compartment is clean and free of corrosion before installing the new battery.

 

Perform a Factory Reset

Perform a factory reset on your Schlage BE365 lock.

A factory reset will erase all user codes and restore the lock to its original settings.

Note:  After resetting, be sure to reprogram your access codes.

If the above steps don’t resolve the issue, the lock may have a hardware defect:

  • Submit a Request.
  • Select Warranty Claims.
  • Provide details about the issue and the troubleshooting steps you’ve already tried.

Tip: Have your purchase receipt and lock model information ready when contacting support.


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