Are you experiencing issues with your Schlage Arrive lock failing to lock or unlock? This guide will help you identify and troubleshoot the problem effectively.
1. Review Installation Steps
Schlage Arrive Install Instructions
2. Try Operating the Lock with the Door Open:
These steps help determine if the issue is with the motor or the deadbolt itself.
3. If the Bolt is Not Operating via Keypad or Schlage Home App:
Perform a Factory Reset:
Factory Reset the Schlage Arrive
Repair the Lock to the App:
How to Pair the Schlage Arrive to the Schlage Home App
If these troubleshooting steps do not resolve your issue, please click here to submit a ticket to Schlage customer support for further assistance.
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