Are you having trouble with your Schlage Arrive Smart Lock? Use the guide below to diagnose problems by interpreting the keypad lights and beeps. Find step-by-step solutions to resolve common issues quickly and efficiently. For detailed instructions and additional support, click the relevant hyperlink for your specific issue
| Keypad Lights | Beeps | Behavior | Issue | Solution | ||||
| 3 Red X | 3 beeps | Lock does not unlock after user code entered | Incorrect user code was entered | Enter the correct user code | ||||
| 3 Red X | 3 beeps | Lock does not unlock after user code entered | User code was correct, but still won't unlock. | Review Help Center Article: | ||||
| 3 Red X | 3 beeps | Lock button pressed, but locking failed | One touch disabled in app |
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| 3 Red X | 3 beeps | Tried pairing the lock to Schlage Home app or Wi-Fi initiated but failed |
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| 3 Red X | 3 beeps: Alternating High/Low |
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| Review help center article: | ||||
| Keypad flashes blue then 3 Red X's | High/Medium/Low alternating beeps | Unlocking delayed, and then unlocks normally | Low Battery | Replace the batteries | ||||
| Keypad illuminates Red then Blue | 3 beeps | Factory Default Reset initiated | Factory Default Reset failed |
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| No lights | No beeps | Keypad not responding |
| Review help center article: | ||||
| No lights | No beeps | Battery life is less than four months | Poor Battery Life | Review help center article: Troubleshooting Poor Battery Life on Schlage Arrive Smart Lock |
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