Are you having trouble with your Schlage Arrive Smart Lock? Use the guide below to diagnose problems by interpreting the keypad lights and beeps. Find step-by-step solutions to resolve common issues quickly and efficiently. For detailed instructions and additional support, click the relevant hyperlink for your specific issue
| Issue | Indicator(s) | Resolution |
| Lock does not unlock after user code entered | Three red X's accompanied by 3 beeps. | Confirm correct code, and enter the correct code. |
User Code was correct, but still isn't unlocking: | ||
| Pressing the Lock button does not lock, the lock. | Three red X's accompanied by 3 beeps. | One-Touch Locking has been disabled. Review How to Enable One-Touch Locking via the Schlage Home App to resolve this issue. |
| Use a User Codes to lock the lock. | ||
| Tried pairing the lock to Schlage Home app or Wi-Fi initiated but failed | Three red X's accompanied by 3 beeps. | The lock is attempting to pair to a 5gHz network. Review Schlage Arrive Pairing Issues with the Schlage Home App |
Your Wi-Fi password contains unsupported characters. View Schlage Arrive: Wi-Fi Pairing Issues for more information. | ||
| Cannot unlock with User Code | Three high/low alternating beeps accompanied by three Red x's. |
Review: Schlage Arrive Unable to Lock or Unlock, for steps to resolve the issue. |
| Cannot unlock via the Schlage Home app | ||
| Unlocking delayed, and then unlocks normally | High/Medium/Low alternating beeps accompanied by three Red x's. | Low battery indication, replace the batteries with 4 quality alkaline AA batteries to resolve this error. |
| Factory Default Reset failed | Three beeps accompanied by the keypad illuminating Red then Blue. | Retry the Factory Reset, be sure to follow the instructions closely. |
| If still unsuccessful, contact Customer Care. | ||
| Keypad is unresponsive | No sounds or lights on the lock. | Review: Schlage Arrive: Keypad Not Responding for steps to resolve the issue. |
| Battery life is less than four months. | N/A | Review: Schlage Arrive: Poor Battery Life |
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