A Service Request (SR) must be created before a Return Materials Authorization (RMA) can be processed for the following reasons: returned for repair; replacement; evaluation or credit.
A SR must be obtained by calling Tech Support at 877-671-7011 and choosing the proper options for the product
The SR must indicate the product was found to be defective after Tech Service troubleshooting.
RMAs are submitted for products deemed to be defective after trouble shooting with technician, a SR is created and the issue documented.
Only dealers holding an account with the manufacturer may ask for an SR to be submitted as and RMA.
End users that do not have an account must take their trouble shooting SR to their dealer to be submitted as an RMA.
Critical Information required for a RMA includes, Dealer information, Dealer contact, Sales Order number (SO) from the unit or Purchase Order number (PO) to manufacturer, Serial Number (S/N) from the unit may be used if no other information is available.
Refer to attachment for location of order information on various products.
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