ONR Information for an ACP Software Company?

Resolution:

If an OEM Software developer, or ACP developer calls to request Over Network Re-programming information, their contact information should be obtained by the Customer Care agent and emailed to; Ron Taylor. Ron Taylor is the Allegion ONR Technical Contact,

          A.  The OEM Contact information should include,

                        1)  Date of call

                        2) Name of the OEM Company

                        3) Name of the OEM contact individual

                        4) The Individuals Phone number and/or email address

                      5) Any other relevant comments

           B, The above information should be collected by the Allegion Customer Care agent and emailed to [email protected] , cc [email protected]; [email protected]

                        Please promise the OEM caller "Allegion will contacted them soon."

 

 

Any system end user or customer calling with ONR System Software questions, or ONR Access Control Panel status questions should directly ask their ACP Software provider.

            The first ACP Software providers working on ONR for Schlage locks are, CBORD, Vanderbilt, and Mercury.

            CBORD will likely have ONR operational in 2014

            The user interface to control and report ONR progress by the ACP OEM is best explained by the OEM

            - The ONR download is a back ground process and not observable at the Schlage LOCK.

            - When the ACP Software gives the ONR Re-programming command the Schlage lock will be off-line for two minutes, about the same amount of time as a HHD re-programming. 

 

See KC solution 127714 for additional ONR information and the ONR Technical Note