The lock can only connect to one iOS device at a time. If another iOS device is connected to the lock, all other iOS devices will not be able to connect. If no other iOS device is present and you still cannot connect, check the following:
1) Toggle Bluetooth off then on on the iOS device.
2) Disconnect the batteries from the lock and reconnect the batteries.
3) Ensure that the Home and lock is visible in the Schlage App.
4) Reboot the iOS device.
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