My product came without the "latch sleeve"

The latch sleeve is a discontinued part and is no longer necessary as our latches have been modified and updated. However, if your door does not have a notch for a faceplate, and you use the circular drive-in to hold it, but the latch is loose and gets stuck on the insert installing a latch sleeve should resolve this issue. Please contact customer service at 888.805.9837 or via
[email protected], and we would be happy to send one to complete the installation process


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