Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

My Nexia bridge is not connecting to my lock.

If you have tried all troubleshooting steps and the bridge is not allowing a new lock to be added, the issue may be with the bridge or Nexia account. Nexia may have the bridge set up in a way that does not allow new devices to be added. Please contact Nexia to enable and update that allows the bridge to accept new devices. 

DISCLAIMER:

INFORMATION PROVIDED THROUGH THIS SITE IS PROVIDED TO YOU AS IS WITHOUT ANY EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND, AND WE MAKE NO REPRESENTATION OR WARRANTY THAT THIS SITE(OR ANY INFORMATION PROVIDED IN RESPONSE TO YOUR INQUIRY), WILL BE ACCURATE, COMPLETE, OR ERROR-FREE.

YOU AGREE THAT YOU MUST EVALUATE ALL INFORMATION AND RESPONSES, AND THAT YOU BEAR ALL RISKS ASSOCIATED WITH, THE USE OF THIS SITE, INCLUDING ANY RELIANCE ON THE ACCURACY,COMPLETENESS, OR USEFULNESS OF ANY INFORMATION OR MATERIALS MADE AVAILABLE THROUGH THIS SITE.