The first step is to verify your lock's model number. It can be found on the programming sticker on the user guide or on the inside of your lock.
If the model number is BE468/BE469 Schlage Connect Smart Deadbolt, it will not pair to the Schlage Home app. The Schlage Home app is designed for the discontinued BE479 Schlage Sense Smart Deadbolt, the BE489 Schlage Encode Smart WiFi Deadbolt, the BE499 Schlage Encode Plus Smart WiFi Deadbolt, and the FE789 Schlage Encode Smart WiFi Lever.
The BE468/BE469 Schlage Connect lock uses Z-Wave or Zigbee technology. To use it from your phone, it has to be paired to a compatible home automation hub like Wink or Samsung SmartThings. Some security systems act as hubs as well. Most of these partners provide similar functionality to the Schlage Home app.
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