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My lock says "unreachable" in the Schlage home app. I am not near the lock, is there anything I can do to fix this?

If your lock is showing as "unreachable" in your app it has most likely lost connection to the local internet and needs to be reconnected at the lock location. You can try to have someone that is near the lock and has access to the lock attempt a "soft reset"(instructions below) this may wake up the lock and get it searching for the internet again. If this fails to reconnect the lock to your local internet you will need to travel to the lock and be physically present to reset the lock and then go thru the connection process.   

 

 

Soft reset instructions:

  • Remove/disconnect the battery pack from the lock.
  • Quickly lock and unlock the unit 3x using the internal thumbturn.
  • Reconnect/reinsert the battery pack
  • Quickly lock and unlock the unit 3x using the internal thumbturn

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