One of the following is a likely cause:
- The "fail mode" is set incorrectly in device settings for the access point
Fail Secure devices require power to unlock (most electric strikes)
Fail Safe devices require power to lock (most maglocks)
When a device is first commissioned it is set to Fail Safe by default.
- If the access point in question has an ASM/EDK or relay integrated, the wiring may be incorrect at the relay terminals.
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