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MT20w Card reader was deleted and now it will not show up in "In range" devices to set up.

When any device is deleted from an Engage site, it will also need to be Factory Defaulted (Reset) before it can be commissioned back into Engage.

If you are using the MT20W Enrollment Reader, there should have been a Reset card included in the box.
The reset card order number is: CE-000-040
Use this card to Reset the reader and then it should appear to re-commission.

Here are the steps to factory reset the MT20W:

  • Power on MT20W
  • WAIT for 1 Beep followed by 3 Red / Beeps
  • Place the Factory Default Reset Card on the MT20W
  • WAIT for 2 Beeps and then a Green flash
  • Remove card after seeing Green flash
  • WAIT for 1 beep followed by 3 Red / Beeps
  • Solid Red indicates MT20W is back at default.

Click here for the link to a YouTube video on resetting an MT20W.

 After resetting the MT20W, you can Re-Commission it back to your Engage account.


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