Likely Cause:
Lock was programmed with the "Program Lock by Selecting Name," option. This option will wiped out all audits. "Program Lock By Selecting Name" should ONLY be used during initial installation to name the lock.
Using "Program Lock by Selecting Name" assumes that a new lock/door identity is being configured thus it will start with a clean audit.
After intial lock programming subsequent programming session should use the "Reprogram Lock by Retrieving Name"option. This will cause the audits to be captured prior to the reprogramming of the lock.
For a AUDIT to be retrieved before programming the option must be selected in "uplink" under the configuration tab, there has to be a check in the retrieve audits before programming box.
If the lock is reprogrammed without this box checked AUDITS will be lost.
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