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LE not reading cards

Tips to try for a NDE/LE not reading cards

 

1.  Ask what changed and if the cards ever worked.

2.  What card model and brand are they using.

3.  Try just a power cycle NOT a FDR yet.

4.  Check reader settings in Engage to make sure the proper technology is selected to the card/fob being used.

5.  Download the audits from the lock. Check the audits.

6.  Try to FDR and delete in engage then re-add and  commission.

7. If it is still failing it could be a bad ribbon cable. We can try to replace the ribbon cable.

8. The last resort will be to replace the lock.

 

 


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