Keypad lock not beeping

Resolution:

Issue:  My lock doesn't beep when I attach the battery as the instructions state it should.

Environment:

• BE365 Keypad Deadbolt  
• FE575 Auto Lock Keypad
• FE595 Flex Lock Keypad

Cause:  One of the following reasons will cause this:

• Internal electronic components have a residual charge which the lock tries to use, and it is not adequte to allow the beeper to function when connecting the battery
  • New Installation:  This may be caused by testing at the time of manufacture, if the residual charge was not completely discharged.  It may also be caused by connecting the battery prior to installation.
  • Previous Installation:  Caused from previous use of the lock with a battery that was not completely dead.
• The Beeper has been programmed to be disabled

Resolution:  

1. With the battery disconnected, press and release any key on the keypad.  If there is residual charge within the lock, this will consume the charge.
2. Connect the battery.  You should hear a beep.  
   • Yes.  Issue is resolved.  Continue with lock operation as normal.
   • No.  Continue to step 3.
3. With the battery connected, program the lock to enable/disable the beeper by following these instructions
   
    
4. Can you hear the beep?
   • Yes.  Issue is resolved.  Continue with lock operation as normal.
   • No.  Perform a Factory Default Reset (opens in a new window).
5. If this did not resolve the issue, please contact us by submitting a request and we will be happy to further assist you.