Note: This guide is only for Isonas-branded devices: RC03, RC04, IP Bridge
If a reader/access point must be replaced with new hardware in Pure Access.
First:
1) Go to Access Points page.
2) Click on the three vertical dots to the far right of the access point's name to be updated.
3) Click “Deactivate Access Point”
This will get prep Pure Access for the new hardware.
Next:
1) Click the three vertical dots again for that access point.
2) Click “Edit Access Point”
3) Input the new MAC address of the new device.
4) Click "Active" slider to turn it green. This will reenable the Access Point in the system.
5) Click "Save".
The new reader will be added into Pure Access Cloud and attempt to connect.
An alternate guide is found in the user manual here.
For any questions or issues, please contact our Product Support Team at 877-671-7011 opt, 2, 2, 3.
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