After clicking on the unique email link (token) that is received on a "ISONAS - Password Reset Instructions" email, the system will check:
1) Has the token been created within the past 20 minutes?
2) Is the token reused?
3) Is the token valid?
Any of these issues will cause an error on the webpage that opens.
If the password reset email is being used within 20 minutes of receipt, but an error is still being seen:
1) Open a Private, InPrivate, or Incognito Mode browser window. (The terminology varies across different browsers.)
2) In the email, Right Click > "Copy" the link address.
3) Paste the link into the Private browser Address bar.
This should allow the link to work and the new password screen should appear.
If still having issues, or if you have another question, please contact our Product Support Team at 877-671-7011 opt 2 > 2 > 3.
INFORMATION PROVIDED THROUGH THIS SITE IS PROVIDED TO YOU AS IS WITHOUT ANY EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND, AND WE MAKE NO REPRESENTATION OR WARRANTY THAT THIS SITE(OR ANY INFORMATION PROVIDED IN RESPONSE TO YOUR INQUIRY), WILL BE ACCURATE, COMPLETE, OR ERROR-FREE.
YOU AGREE THAT YOU MUST EVALUATE ALL INFORMATION AND RESPONSES, AND THAT YOU BEAR ALL RISKS ASSOCIATED WITH, THE USE OF THIS SITE, INCLUDING ANY RELIANCE ON THE ACCURACY,COMPLETENESS, OR USEFULNESS OF ANY INFORMATION OR MATERIALS MADE AVAILABLE THROUGH THIS SITE.