NOTE:
In order to reset a login password in Pure Access, some requirements must be met first:
1) The email address in use must have previously had a valid, working login for Pure Access Cloud.
2) The email address must be listed as a current user on a Pure Access Cloud tenant.
If these conditions are not met, a password reset email will not be sent.
Not Receiving Password Reset Email:
If a confirmed valid email address was entered into the Password Reset screen, but an email was never received:
Option 1:
The issue is most likely a local browser-cache error conflicting with the Password Reset tool.
To work around this:
Open a Private, InPrivate, or Incognito Mode browser mode window (the name varies across different browsers).
Go to isonaspureaccesscloud.com within that window.
Follow the password reset email process and the email should arrive.
Option 2:
If no reset email is received, the other possibility is that the email has been caught by an email filter.
The email will be coming from "[email protected]"
If still having issues or if have other questions, please contact our Product Support team at 877-671-7011, opt 2 > 2 > 3.
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