Isonas Pure Access Cloud - Deleting Schlage RC11, RC15, RCK15 from a Tenant and Engage Site?

Deleting Schlage RC Reader-Controllers and Schlage NDE/LE Wireless Locks from Pure Access Cloud

In order to properly delete a Schlage access point from Pure Access Cloud please perform the following:

1) Deactivate the Schlage access point on the Access Points page in Pure Access Cloud. To do this click on the Action Ellipses to the far right of the access point (3 vertical dots) and select ‘Deactivate Access Point’.

2) Run a ‘Sync Engage Devices’ from the Access Points page. Hover your mouse over the green Speed Dial in the upper-right portion of the screen and then click on ‘Sync Engage Devices’.

3) Delete the Schlage access point from the Access Points page. Click on the Action Ellipses to the far right of the access point (3 vertical dots) and select ‘Delete Access Point’. When deleted this way the deletion will ‘flow’ to Engage correctly. The Schlage device can then be reset to factory defaults and recommissioned at any Pure Access Cloud tenant that is linked to Engage.

Once the device is deleted in this manner, as well as Factory Defaulted, then the device will be available to be added into a new Tenant/Site.

Note: The device cannot be deleted in Engage first, or the link to Pure Access Cloud will be broken and the device will not be able to be deleted in Pure Access Cloud.