I downloaded users to my reader, but the reader still does not recognize their ID's
check to see if the user access profiles are set to 'Never'; if they are, change them to 'always' and download users again. Here's how: - in Handnet Lite, go to the 'Users' tab and look at the 'access profile' column -> look for 'always' or 'never' or a customized access profile name. If you see 'Never' or an access profile that does not allow access at this time, the users will not be allowed access. - in the 'Settings' tab, find 'Access profile for reader enrollments' -> select 'always' or the appropriate custom access profile - in the 'Status' tab, find the reader that you want to download the users into, right-click on the green dot next to the reader's name and select 'download users'
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