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I can hear the motor of my Schlage deadbolt, but the bolt doesn't move.

Resolution:

Issue: The bolt will not move using the motor, only by using the thumb-turn or key. Motor can still be heard.

Environment:

New installation
The door is open
The lock has power
The motor can be heard running after pressing the outside Schlage button, Lock Symbol or User Code.

Resolution:
Reset your Devices motor and perform a Factory Default Reset to complete the setup.

Motor Reset instructions - Schlage Connect Smart Deadbolt (BE468/BE469) / Schlage Sense Smart Deadbolt (BE479)
Motor Reset Instructions - Schlage Encode Smart Deadbolt (BE489/BE499)
Factory Default Reset – Schlage Connect Smart Deadbolt (BE468/BE469)
Factory Default Reset – Schlage Sense Smart Deadbolt (BE479)
Factory Default Reset – Schlage Encode Smart Deadbolt (BE489/BE499)

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