To change the name of a lock linked to the Gateway, follow these steps:
Temporarily Delink the Lock: You will first have to temporarily delink the lock from the Gateway (GWE) to make changes.
To do this:
With the Engage app on your phone logged in, go to the door you want to change name of.
Hold down the interior lever of the lock and present a card to the reader (any card).
Release the lever once it beeps.
When the reader flashes orange, the lock will appear under devices to connect to for about 30 seconds. If it doesn't show, refresh the page.
Once connected to the lock to change the name, go to More > Settings, rename the lock, and save.
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