How to Fix Schlage Arrive Pairing Issues with the Schlage Home App

Are you struggling to pair your Schlage Arrive smart lock with the Schlage Home app? This guide will help you troubleshoot and resolve common pairing issues efficiently.

How to Identify Pairing Problems:

If your Schlage Arrive Smart Lock is unable to pair, the issue can be identified by the lock’s keypad flashing a red X three times, accompanied by three beeps. This visual and audible feedback indicates a failed pairing attempt.

Common Causes of Pairing Problems:

• Incorrect Lock Selection:
   
  • Selecting the wrong lock model, such as Schlage Encode or Schlage Sense, during the app pairing process.
• The Lock is Already Paired:
   
  • The Schlage Arrive lock may already be connected to another device.
• The Lock is Not in Pairing Mode:
   
  • Not pressing and releasing the interior button at the appropriate moment.
  • Lock timing out of pairing mode.

Troubleshooting Steps for Schlage Arrive Pairing Issues:

1. Retry Entering Pairing Mode:

• Press and release the interior button on your Schlage Arrive lock to initiate pairing mode.

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  Important: Avoid holding the button too long to prevent initiating a factory reset.

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2. Verify Correct Lock Selection:

• Ensure you selected the Schlage Arrive in the app, not the Schlage Encode or the Schlage Sense.

3. Check for Existing Pairings:

• Confirm that the lock is not already paired:
   
  • Restart the Schlage Home App:
  • Close the app completely and reopen it to check if the pairing was successful. If successful, the lock will appear in your list of locks or in the designated Home.
• Ensure no other household member has paired the lock to their device.

Still Unable to Pair? Next Steps:

1. Factory Reset the Schlage Arrive Lock:
    

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   How to Factory Rest the Schlage Arrive

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   Perform a factory reset to clear any existing connections and settings.

2. Contact Schlage Customer Support:
   If resetting the lock doesn't resolve the issue, click here to submit a ticket to Schlage customer support for further assistance.