How to clear error 128 on handreader?

Resolution:

"Error 128" shows up when the memory of the handreader gets scrambled.

There is a procedure you can try, but it does not always work.

handreader display:              action:

"error 128"                                    press 'clear'

"enter code"                                enter '1212' then press 'enter'

"enter mem code then #"        enter '2' then press 'enter'

The handreader should reboot; watch the display as the handreader reboots.

If you see "HP2....." and you do not have a HP-2000 handreader, then do a 'cold boot' on the handreader.

When the handreader boots up, you should see the model of the handreader you have;

for example, if you have a HK-2 model, you should see "HK2......"; if you have a HP-3000, you should see "HP3...."

If your handreader does not boot up properly, please contact Technical Support at 877-671-7011 option 2 (for tech support) then option 8 (for biometrics) or e-mail us at

[email protected]