A user account with web access in Pure Access Manager can become ‘locked-out’ after a number of unsuccessful login attempts. In this case, click on forgot Password and you will be sent a link to change your password.
It that does not work you have to make sure the SMTP settings are correct. Here is a link to the online user manual about the SMTP settings:
https://www.isonas.com/pure-access-manual/1/en/topic/pure-access-manager-smtp-configuration?q=smtp
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