Start by removing the interior motor from the door. We'll need to determine if the bind is coming from the latch or from the motor. To test if it is a issue with the latch, insert a flat head screw driver into the center of the latch and check to see if you can extend/retract the deadbolt. In the event that its not moving follow these steps to Implode the deadbolt. If the latch does move with the screw driver follow these steps to performing a motor reset. Encode series or Connect/Sense
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