How do I contact Allegion Customer Service or Technical Support?

You can contact Allegion Customer Service (Sales Support) or Technical Support (Product Support) by phone or by email.  Overture and Portal support is by email only.

Hours of operation for most Customer Service groups are 8 am to 6 pm EST.  Hours of operation for most Technical Product Support groups are 8 am to 7 pm EST.

To contact by phone: call 877.671.7011

PRESS Option 1 for Customer Service then select your specific product category:

• Mechanical Locks & Keying Systems by Schlage, Falcon or Dexter PRESS 1
• Electronic Locks, System Components, Biometrics, Readers or Credentials PRESS 2
• Exit Devices by Von Duprin, Falcon or Dexter PRESS 3
• Closers by LCN, Falcon or Dexter PRESS 4
• Doors and Frames by Steelcraft, Republic, or Krieger PRESS 5
  • Press 1 for Steelcraft
  • Press 2 for Republic
  • Press 3 for Krieger
• ProExpress and Fast Track PRESS 6
• Accessories by Ives, Glynn-Johnson or Zero PRESS 7

PRESS Option 2 for Technical Support then select your specific product category:

• Mechanical Locks & Keying Systems by Schlage, Falcon or Dexter PRESS 1
• Electronic Locking Products AD, CO, NDE, LE, Control, Express, Engage, Multi-Family Solutions, ISONAS Hardware or Pure Access Software, or Zentra PRESS 2
  • For AD, CO, PIM, Express, BE367/FE210 and all legacy related locks like CM and King Cobra, PRESS 1.
  • For Engage related products including NDE, LE, Control, CTE and Gateway, PRESS 2.
  • For ISONAS Hardware and Pure Access Software, and Zentra PRESS 3.
• Exit Devices and Electronic Strikes by Von Duprin, Falcon or Dexter PRESS 3
• Closers and Automatic Operators by LCN, Falcon, or Dexter PRESS 4
• Doors and Frames PRESS 5
  • PRESS 1 for Steelcraft
  • PRESS 2 for Republic
• Readers and Credentials, Biometrics or System Components such as Maglocks or key switches by Schlage or Locknetics PRESS 6
• Accessories, Decorative Hardware or Sealing Systems by Ives, Glynn-Johnson, Zero, Advantage PRESS 7

EMAIL CONTACT:

Sales Support (Customer Service for all Product Categories and Regions) - [email protected]

Technical Product Support:

Mechanical Locks & Keying Systems-Schlage, Falcon, and Dexter - mechanical_locks_techprodsupport@allegion.com 

Electronic Locking Products - AD, CO, NDE, LE, Control, CTE, Schlage Express, and Multi-Family-Schlage [email protected] 

Engage NDE ,LE, Control, CTE and Schlage  Multi-Family [email protected]

Isonas  [email protected]

Exit Devices and Electric Strikes-Von Duprin, Falcon and Dexter [email protected]

Closers and Automatic Operators-LCN, Falcon, and Dexter [email protected] 

Doors and Frames-Steelcraft and Republic [email protected] 

Readers, Credentials, Biometrics, System Components - Schlage, XceedID, Locknetics - [email protected] 

Accessories, Decorative Hardware, and Sealing Systems-Ives, Glynn-Johnson, Zero, Advantage - [email protected] 

Portal Support - [email protected] 

Overtur Support - overtur.support@ Allegion.com