How do I contact Allegion Customer Service or Technical Support?

You can contact Allegion Customer Service (Sales Support) or Technical Support (Product Support) by phone or by email.  Overture and Portal support is by email only.

Hours of operation for most Customer Service groups are 8 am to 6 pm EST.  Hours of operation for most Technical Product Support groups are 8 am to 7 pm EST.


To contact by phone: call 877.671.7011

PRESS Option 1 for Customer Service then select your specific product category:

  • Mechanical Locks & Keying Systems by Schlage, Falcon or Dexter PRESS 1
  • Electronic Locks, System Components, Biometrics, Readers or Credentials PRESS 2
  • Exit Devices by Von Duprin, Falcon or Dexter PRESS 3
  • Closers by LCN, Falcon or Dexter PRESS 4
  • Doors and Frames PRESS 5
  • PRESS 1 for Steelcraft
  • PRESS 2 for Republic
  • ProExpress and Fast Track PRESS 6
  • Accessories by Ives, Glynn-Johnson or Zero PRESS 7

PRESS Option 2 for Technical Support then select your specific product category:

  • Mechanical Locks & Keying Systems by Schlage, Falcon or Dexter PRESS 1
  • Electronic Locking Products AD, CO, NDE, LE, Control, Express, Engage, Multi-Family Solutions, ISONAS Hardware or Pure Access Software PRESS 2
  • For AD, CO, PIM, Express, BE367/FE210 and all legacy related locks like CM and King Cobra, PRESS 1.
  • For Engage related products including NDE, LE, Control, CTE and Gateway, PRESS 2.
  • For ISONAS Hardware and Pure Access Software, PRESS 3.
  • Exit Devices and Electronic Strikes by Von Duprin, Falcon or Dexter PRESS 3
  • Closers and Automatic Operators by LCN, Falcon, or Dexter PRESS 4
  • Doors and Frames PRESS 5
  • PRESS 1 for Steelcraft
  • PRESS 2 for Republic
  • Readers and Credentials, Biometrics or System Components such as Maglocks or key switches by Schlage or Locknetics PRESS 6
  • Accessories, Decorative Hardware or Sealing Systems by Ives, Glynn-Johnson, Zero, Advantage PRESS 7

EMAIL CONTACT:

Sales Support (Customer Service for all Product Categories and Regions) - [email protected]

Technical Product Support:

Portal Support[email protected] 

Overtur Support - overtur.support@ Allegion.com

 


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