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How can I remove a NDE80 lock from an Engage Account if I don't know what account it is assigned to?

NDE80 locks can only be removed from unknown accounts by Schlage Technical Support.

You must provide the Serial Number from behind the battery holder and if properly confirmed, Technical Support can remove the lock from the account it has been commissioned to.

Both Serial Number and other Account owner must be confirmed.

Factory resetting the lock will NOT remove it from the site.


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