If you have been using readers without HandNet and you want to get the users from the reader(s):
1. Pick Settings from the View menu.
2. Click the Security tab.
3. Check the box by Do not delete unauthorized enrollments.
This prevents HandNet from deleting the users from the readers when you enable them. If you did not change this setting, when you enabled the site and reader, HandNet would regard all of the users in the reader as unauthorized (because they were not in HandNet yet), and it would delete them from the reader
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